What is ToYourGateExpress and why should I use it?
ToYourGateExpress is the ultimate shortcut between being hungry and getting fed. We connect you to various restaurants that provide a variety of meals. We intend to grant you a ”belle full” experience. If you require any help navigating our website, chat with us right away.
How do I place my first order and what happens next?
Follow these steps to place your first order:
- Step 1: Head to www.toyourgateexpress.com
- Step 2: Enter your address to see which restaurants are available for delivery.
- Step 3: Tantalize your taste buds and choose one of the restaurants near you.
- Step 4: Pick what dish sounds best, check out, and wait for the “Sweet Success” confirmation email.
What happens next?
- Our team ensures that your order gets sent straight over to the restaurant, that the cook starts cooking and, with our restaurant partners help, that your order is ready, which heads straight to your gate.
Is my bank card information secure on your site?
Our customers’ protection and security is of utmost importance to us. All accounts are both encrypted and password-protected. Your bank card information will only be saved for future orders if you choose to do so.
My food should be here by now. How do I check the status of my order?
Sorry to hear that your food is arriving later than expected! Contact our Support Team directly and they can help you with any problem you may have! +2349060000492 or chat with us right away.
Can I update my order after placing it?
Something is wrong with my food!?
How do I cancel my order after it has been placed?
Can I place an order for a future date/time?
Can I order from multiple restaurants with my account under the same time frame?
My coupon doesn't work, what do I do?
Sorry! If you’ve got a code for your coupon, make sure you’ve entered it correctly. Otherwise there are two things to remember when using our coupons:
- Most of our coupons require a ₦5000 minimum purchase.
- Our coupons cannot be used on orders with “cash” as the payment method.
- If you believe you are meeting those two conditions, feel free to reach out to us directly.
I remember getting a coupon from ToYourGateExpress, where can I find it?
There are a couple different ways you could have received a coupon from us.
- You may have received a code from a ToYourGateExpress email or seen one on social media. If that’s the case, you can enter the code at checkout. But remember, our coupons have expiration dates so there could be a chance the code you’re entering has expired.
- You may have also received a different kind of coupon that’s been added by the ToYourGateExpress team. If that’s the case, you just have to select to use it on your order, no code necessary!
If you still have an issue, please reach out to us at firstname.lastname@example.org!
Why do I have a debit alert from ToYourGateExpress?
If you have a charge from ToYourGateExpress on your bank card or bank statement it is because an order was successfully placed.
My refund still hasn't been processed, what do I do?
Our refunds take approximately 5-10 business days to fully process. If it has been longer than 10 business days and you have yet to receive your refund, please contact email@example.com with your order number so we can assist you further!