FAQs

What is ToYourGateExpress and why should I use it?

ToYourGateExpress is the ultimate shortcut between being hungry and getting fed. We connect you to various restaurants that provide a variety of meals. We intend to grant you a ”belle full” experience. If you require any help navigating our website, chat with us right away.

How do I place my first order and what happens next?

Follow these steps to place your first order:

  • Step 1: Head to www.toyourgateexpress.com
  • Step 2: Enter your address to see which restaurants are available for delivery.
  • Step 3: Tantalize your taste buds and choose one of the restaurants near you.
  • Step 4: Pick what dish sounds best, check out, and wait for the “Sweet Success” confirmation email.

What happens next?

  • Our team ensures that your order gets sent straight over to the restaurant, that the cook starts cooking and, with our restaurant partners help, that your order is ready, which heads straight to your gate.

Is my bank card information secure on your site?

Our customers’ protection and security is of utmost importance to us. All accounts are both encrypted and password-protected. Your bank card information will only be saved for future orders if you choose to do so.

My food should be here by now. How do I check the status of my order?

Sorry to hear that your food is arriving later than expected! Contact our Support Team directly and they can help you with any problem you may have! +2349060000492  or chat with us right away.

Can I update my order after placing it?

Contact the restaurant as soon as you notice something is incorrect or needs to be edited with your order. They can make those adjustments for you and will notify us directly if any refunds or additional charges need to be made.

Something is wrong with my food!?

Get in touch with our Support Team directly, and they can help you with any problem you may have! call us or send us an email +2349060000492 or hello@toyourgateexpress.com

How do I cancel my order after it has been placed?

If you’ve had a change of heart on your order, no worries. Call the restaurant you placed your order at and they’ll cancel your order with us. Please note that this can only be cancelled between 5-7 minutes of placing an order.

Can I place an order for a future date/time?

Many of our restaurant vendors allow customers to submit orders for future dates/times. Go ahead and make your order selections and you will be able to submit your order for “now” or “later”. If you don’t see this option, the restaurant has likely chosen not to offer this option.

Can I order from multiple restaurants with my account under the same time frame?

Yes absolutely. Just wait for a confirmation email before placing a new order from a different restaurant.

My coupon doesn't work, what do I do?

Sorry! If you’ve got a code for your coupon, make sure you’ve entered it correctly. Otherwise there are two things to remember when using our coupons:

    • Most of our coupons require a ₦5000 minimum purchase.
    • Our coupons cannot be used on orders with “cash” as the payment method.
    If you believe you are meeting those two conditions, feel free to reach out to us directly.

I remember getting a coupon from ToYourGateExpress, where can I find it?

There are a couple different ways you could have received a coupon from us.

  • You may have received a code from a ToYourGateExpress email or seen one on social media. If that’s the case, you can enter the code at checkout. But remember, our coupons have expiration dates so there could be a chance the code you’re entering has expired.
  • You may have also received a different kind of coupon that’s been added by the ToYourGateExpress team. If that’s the case, you just have to select to use it on your order, no code necessary!

If you still have an issue, please reach out to us at hello@toyourgateexpress.com!

Why do I have a debit alert from ToYourGateExpress?

If you have a charge from ToYourGateExpress on your bank card or bank statement it is because an order was successfully placed.

My refund still hasn't been processed, what do I do?

Our refunds take approximately 5-10 business days to fully process. If it has been longer than 10 business days and you have yet to receive your refund, please contact hello@toyourgateexpress.com with your order number so we can assist you further!

I forgot my username and password, what do I do?

We’ve got you covered! You can reset your password by clicking “Reset your password” on the Sign In screen. All you need to remember is the email you’ve associated with your account and you’ll be back in action in no time!

How do I deactivate my account?

If you would like to de-activate your account, you can do so by logging into your ToYourGateExpress account and clicking on the “My Account” tab. At the top left of the page, you will be able to then choose to deactivate your account.